Call us on 01202 661066

Terms & Conditions

Terms & Conditions

The following terms and conditions apply to all transactions at South West Packaging t/a Wessex Rope & Packaging Ltd

1.0 Deliveries

1.1 Deliveries are normally made within 7 days from receipt of order. A signature to confirm receipt of your order will be required. You will be advised of any delay, or if any item is no longer available.

1.2 All products are offered subject to availability and may be withdrawn if all stock is sold or if the manufacturers are unable to deliver. If your order cannot be fulfilled you will be given a full refund.

1.3 If delivery is delayed through default of Wessex Rope & Packaging Ltd, Wessex Rope & Packaging Ltd’s liability shall be limited to a refund of the purchase price.

1.4 Alternative goods will not be substituted without your express permission.

2.0 Prices

2.1 All prices quoted are in pounds sterling (£) and exclude UK Value Added Tax (VAT)

2.2 Prices may be subject to change due to manufacturers price alterations or change to the rate of Value Added Tax. In such cases you will be notified of any changes before your order is despatched.

3.0 Payment

3.1 Payment may be made by cheque, Visa, MasterCard, Switch or Solo debit cards. Payment will be debited to your account before the despatch of your order.

3.2 For peace of mind, the transmission of credit card details for all Wessex Rope & Packaging Ltd on-line orders is carried via secure (encrypted) network connections.

3.3 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. But in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Wessex Rope & Packaging Ltd.

4.0 Damage or Loss

4.1 In the unlikely event that your product is lost or damaged in transit please contact us in writing. In the case of; Non-delivery, please wait 14 days from the date of your order, in case it has been delayed. In the case of; Damage, please retain the products and contact us on 01202 661066 within 7 days of receipt.

5.0 Contact

5.1 If you wish to contact us, with a query or complaint, please email us at:, or telephone 01202 661066. Our line is open 24 hours a day, 7 days a week, and manned during normal office hours, Monday to Friday. If we are unable to take your call, please leave a message on our answer phone. We aim to respond within one working day, and guarantee a response within three working days.

5.2 Nothing in this clause shall affect your statutory rights.

6.0 Data Protection

6.1 The only information collected is that given at the time of ordering, and that is necessary to fulfil customers orders. This information is collected lawfully and in accordance with the Data Protection Act 1998. This information is not passed on to third parties.

7.0 Returns

7.1 Cancellation of Order - You have the right to cancel your order within 7 days of receipt and have a refund for any cancelled items provided that you return the goods to us in perfect condition and that the return does not consist of any copyrighted items. The goods to be returned must be unused, unopened and in their original packaging. We do not refund your original order postage cost, and the cost of return postage is payable by you. We suggest that you use a recorded delivery method as we cannot be held responsible for any losses incurred in transit back to us.

8.0 Distance Selling Act

8.1 You have the right to cancel the contract relating to your order at any time up to the end of 7 working days after you receive the goods. To exercise your right of cancellation, you must give written notice to Wessex Rope & Packaging Ltd by letter or fax giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Wessex Rope & Packaging Ltd at your own cost. Returned items must be packaged properly and shipped in a plain outer box. It is your responsibility to ensure returned goods are fully insured. All returned goods must be as new and complete including all packaging. Wessex Rope & Packaging cannot be held responsible for goods that are damaged or lost whilst being returned. Wessex Rope & Packaging Ltd will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, excluding postage. Wessex Rope & Packaging Ltd will charge a restocking fee of 10% of the Gross amount for all goods returned that are not required. If you do not return the goods as required, Wessex Rope & Packaging Ltd may charge you a sum not exceeding the direct costs of recovering the goods. The goods must be returned to Wessex Rope & Packaging Ltd, Unit 6, 20 Abingdon Road, Nuffield Industrial Estate, Poole, Dorset. BH17 0UG.

8.2 Exceptions to Distance Selling Act You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods, if the goods were delivered outside the UK, or if the order is for personalised goods, goods specifically made to order or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.

9.0 Ownership and Address

9.1 Wessex Rope & Packaging Ltd is part of the South West Packaging Group of companies registered in the UK. Number 01800975

9.2 The registered office is at: South West Packaging Ltd, Brickfield Industrial Estate, New Road, Gillingham, Dorset, SP8 4LT

9.3 The sales office is at: Unit 6, 20 Abingdon Road, Nuffield Industrial Estate, Poole, Dorset. BH17 0UG

10.0 Trademarks and copyright

10.1 All Trade Marks in this site are the property of their respective owners.

10.2 All materials on this Web Site are copyright © 2004 Wessex Rope & Packaging Ltd All rights reserved.

About Us This web site is owned and operated by South West Packaging ltd. t/a Wessex Rope & Packaging Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Wessex Rope & Packaging Ltd
Unit 6, 20 Abingdon Road Nuffield Industrial Estate Poole Dorset BH17 0UG Mainland UK
Phone: 01202 661066
VAT No. 818302544

Company number: 01800975

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule As many of our products are made to order orders may take up to 5 days to be despatched.

You must inform us within two working days of receipt of your order if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01202 661066 (International +44 01202 661066) or fax us on 01202 661077 or write to us at Unit 6, 20 Abingdon Road Nuffield Industrial Estate Poole Dorset BH17 0UG Mainland UK

Privacy Policy Wessex Rope & Packaging Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.